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Frequently asked questions
ticketsWhere can I find my ticket?
Sign in and open My Tickets. Choose an event to open the full-screen entry code or download the PDF again.
Still need help?ticketsWill my PDF ticket work without internet?
Yes. Download the PDF before leaving home, or open the offline ticket page from the same browser where the booking was saved.
Still need help?ticketsCan I change the ticket holder name?
Contact support with the booking reference. Name changes depend on the organizer rules and whether the ticket has already been scanned.
Still need help?paymentsMy payment is pending. Should I pay again?
No. Open the pending-payment screen and check the same transaction first. Paying again could create a duplicate charge.
Still need help?paymentsWhich payment methods are supported?
The demo includes cards, JazzCash, EasyPaisa, Bank Alfalah and PayFast. Production availability can vary by event.
Still need help?paymentsA payment failed. Was I charged?
A failed state means no confirmed charge was received. Your selection remains saved so you can retry or choose another method.
Still need help?refundsHow long does a refund take?
After approval, banks and wallets typically need 5–10 business days. The refund tracker shows when TicketCentral released the funds.
Still need help?refundsWhere can I track a refund?
Open the refund tracker from My Tickets, an event-change notice, or the Help Centre. It shows the amount, destination and current stage.
Still need help?accountI signed in during checkout. Did I lose my tickets?
No. The selected event, enclosure and quantity are saved while you sign in, and checkout resumes at the same step.
Still need help?accountI cannot remember my password.
Use Forgot password on the sign-in page. Your active checkout is preserved while you recover access.
Still need help?changesWhat happens when an event is rescheduled?
Your ticket remains valid for the new date. You can accept the change and update your calendar, or request a refund when eligible.
Still need help?changesWhat happens if an event is cancelled?
The event notice explains the refund choices. Once requested, the full eligible amount appears in the refund tracker.
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